Information about your orders
Order & Shipment
- 2-7 business days (for in stock items)
- 5-10 business days (for special orders)
- after communication with our shop (for custom orders from abroad)
By choosing “MY ACCOUNT”.
By sending an e-mail to orasi.ier@gmail.com
By choosing MY ORDERS at MY ACCOUNT page.
No card details are kept on our page. The transaction is made directly with the Bank or Paypal and we do not receive any of your card details.
Yes, VAT is charged.
We ship all over Greece. If you want to pick up abroad, contact us by phone or at orasi.ier@gmail.com
All items in an order are shipped in one package.
Returns & Product Changes
Returns & Changes
As long as the package has not been opened and any damage has not been done, you can return the order within 14 days. Prerequisite is to contact us in advance at orasi.ier@gmail.com. In case of a custom or special order, we do not acept returns or exchanges.
If you have received the wrong item, we undertake to return it and send the correct item at our own expense. Contact orasi.ier@gmail.com for the process to proceed.
In this case, contact us directly at orasi.ier@gmail.com and we arrange at our own expense the return of the parcel and the re-shipment.
If you have contacted us at orasi.ier@gmail.com and your return has been approved, send it to:
- 21 Michail Kothri str., P.C 72200
Ierapetra, Greece - +30 2842 027257
By calling at +30 2842 027257.
Or by e-mail at: orasi.ier@gmail.com
As long as it has not been sent, there is the possibility of change or cancellation.
Contact +30 2842 027257
or by e-mail : orasi.ier@gmail.com
to let you know if it is possible to order.